Visit myaccount.neline.com

Payment can be done:

  1. Pay through the app for android users
  2. Online at www.neline.com
    • Click on Pay bill online
    • Enter Username and default password (welcome)
    • Click on Account details
    • Fill the “Pay My Due Bill” with the City name and Pin code
    • Click on Pay Now
    • Pay through Debit Card/Credit Card/Net Banking/UPI
  3. Pay at S. S. NetCom Pvt Ltd., S. S. Chambers, Dhankheti, Shillong Visit www.neline.com for more details

For Billing related queries or complaints, kindly call at +91 8794741202

Visit myaccount.neline.com

If you have paid twice, then the amount will be adjusted with next month’s bill. You can check your balance on my account section of the app and on the website.

If you have paid twice, then the amount will be adjusted with next month’s bill. You can check your balance on my account section of the app and on the website.

Visit myaccount.neline.com

To change your Wi-Fi password, kindly call:

  • 0364 2502355
  • 0364 2223741
  • +91 8575013461

Visit myaccount.neline.com

If the LOS on your router device is red, that indicates an outage in your area.

 

  • Check if you are using Fibre or Cat5 cable connection

For Fibre connection

Check if REG is blinking:

Yes, then turn off the Customer Premise Equipment. Wait for a minute or two and then turn it back on.

  • If it continues to blink, remove pigtail and insert it back on.
  • If the problem persist contact helpdesk or lodge a complaint.

Check if REG and PON is blinking:

  • Yes, then contact helpdesk or lodge a complaint.
  • Please turn off the Customer Premise Equipment. If REG and PON is blinking, wait for a minute or two and then turn it back on. If the problem still persist, kindly lodge a complaint.
  • Check Wifi signal, how many bars are there in the signal. If signal is good then reboot the Customer Premise Equipment.
  • If you have opted for a limited plan, kindly check usage as you may have exhausted your data.

If you have a good signal and your TV and Laptop is buffering when sitting in one place then kindly lodge a complaint.

The issue may persist if there are multiple heavy users.

Kindly call helpdesk if you are connected but unable to open pages

  • Turn off the Customer Premise Equipment.
  • If issue still persist then lodge a complaint or call helpdesk.

Lodge a complaint or call helpdesk.

Please click on coverage.

 

Android TV:

https://www.sony.co.in/electronics/support/articles/00137808

Sony:

https://www.sony.co.in/electronics/support/articles/00011597

Xiaomi TV:

Step 1: Turn on your Xiaomi Mi TV.

Step 2: Open the WiFi settings, and there is WiFi connection list.

Step 3: Select the WiFi name you want to connect.

Step 4: Then type the WiFi Password in the box and click “OK”.

Step 5: After seconds, the screen will show you ” Connected successfully”.

Step 6: You can open an APP, like YouTube, to check whether the WiFi working fine.

Panasonic Smart TV

https://www.belkin.com/us/support-article?articleNum=159670

Samsung TV

TLC TV